Chapter 1.     CUSTOMER RELATIONSHIP MANAGEMENT MARKET  – Scope & Methodology

1.1. Market Segmentation

1.2. Assumptions

1.3. Research Methodology

1.4. Primary Sources

1.5. Secondary Sources

Chapter 2.     CUSTOMER RELATIONSHIP MANAGEMENT MARKET   – Executive Summary

2.1. Market Size & Forecast – (2023 – 2030) ($M/$Bn)

2.2. Key Trends & Insights

2.3. COVID-19 Impact Analysis

 2.3.1. Impact during 2023 - 2030

  2.3.2. Impact on Supply – Demand

Chapter 3.     CUSTOMER RELATIONSHIP MANAGEMENT MARKET   – Competition Scenario

3.1. Market Share Analysis

3.2. Product Benchmarking

3.3. Competitive Strategy & Development Scenario

3.4. Competitive Pricing Analysis

3.5. Supplier - Distributor Analysis

Chapter 4.     CUSTOMER RELATIONSHIP MANAGEMENT MARKET - Entry Scenario

4.1. Case Studies – Start-up/Thriving Companies

4.2. Regulatory Scenario - By Region

4.3 Customer Analysis

4.4. Porter's Five Force Model

       4.4.1. Bargaining Power of Suppliers

       4.4.2. Bargaining Powers of Customers

       4.4.3. Threat of New Entrants

       4.4.4. Rivalry among Existing Players

       4.4.5. Threat of Substitutes

Chapter 5.     CUSTOMER RELATIONSHIP MANAGEMENT MARKET  - Landscape

5.1. Value Chain Analysis – Key Stakeholders Impact Analysis

5.2. Market Drivers

5.3. Market Restraints/Challenges

5.4. Market Opportunities

Chapter 6. CUSTOMER RELATIONSHIP MANAGEMENT MARKET – By Component

6.1. Software

6.2. Services

Chapter 7.    CUSTOMER RELATIONSHIP MANAGEMENT MARKET    – By Deployment Mode

7.1. Cloud

7.2. On-premises

Chapter 8.      CUSTOMER RELATIONSHIP MANAGEMENT MARKET  – By Organisation Size

8.1. Large Enterprises

8.2. SMEs

Chapter 9.      CUSTOMER RELATIONSHIP MANAGEMENT MARKET  – By Application

9.1. Analytics & Reporting

9.2. Data Management

9.3. Lead Management

9.4. Others

Chapter 10.     CUSTOMER RELATIONSHIP MANAGEMENT MARKET – By Industry Vertical

10.1. Retail & E-Commerce

10.2. Media & Entertainment

10.3. IT & Telecom

10.4. Healthcare

10.5. BFSI

10.6. Others

Chapter 11.     CUSTOMER RELATIONSHIP MANAGEMENT MARKET   – By Region

11.1. North America

11.2. Europe

11.3. Asia-P2acific

11.4. Latin America

11.5. The Middle East

11.6. Africa

Chapter 12.     CUSTOMER RELATIONSHIP MANAGEMENT MARKET   – By Companies

12.1. Companies 1

12.2. Companies 2

12.3. Companies 3 

12.4. Companies 4

12.5. Companies 5

12.6. Companies 6

12.7. Companies 7

12.8. Companies 8

12.9. Companies 9

12.10. Companies 10

Download Sample