Global Shared Inbox Software Market Size (2024 - 2030):

The Global Shared Inbox Software Market is estimated to be worth USD 1.88 Billion in 2024 and is projected to reach a value of USD 3.85 Billion by 2030, growing at a CAGR of 10.8% during the forecast period 2024-2030.

A shared inbox software is an emailing platform that provides the accessibility and manageability of a single email inbox to numerous individuals within a team or an organization. Individuals can view and respond to emails at the same time, allocate emails to respective team members, and collaborate on responses. The major advantage of a shared inbox system is that it streamlines an organization's email communication. This advantage assists in reducing the response time and avoiding duplicate efforts. Any business, team, or department with a focus on customer support, human resources, finance and accounting, supply chain management, information technology, etc., can use shared inbox software. HubSpot Service Hub, Groove, Help Scout, Hiver, and Front are some of the popular shared inbox software used across several industries.

The new shared inbox software assists in the creation of a knowledge base for customer self-service, offering live chat support and sending customers proactive messages while they visit the company's website. These new features help in increasing customer retention by 60%. Hence, The Global Shared Inbox Software Market is anticipated to have a fast CAGR during the forecasted period.

Global Shared Inbox Software Market Drivers:

The rising demand for communication and collaboration tools in the workspace is fuelling the growth of the global shared inbox software market.

As many organizations adopted the work-from-home model during the COVID-19 pandemic, this raised the demand for communication and collaboration tools for working individuals in an organization to work together regardless of their location and enhance their overall work efficiency and productivity. This factor assisted in propelling the demand for shared inbox software, thus, augmenting its global market size.

The growing adoption of cloud-based platforms by small and medium enterprises (SMEs) is also contributing to the growth of the global share inbox software market.

Due to the COVID-19 pandemic, several organizations, majorly small and medium-sized businesses, began migrating their operations to cloud-based platforms due to data security concerns and the ease of accessibility and feasibility of data that cloud-based platforms offer. Therefore, this factor assisted in driving the demand for share inbox software among many SMEs and big organizations.

Global Shared Inbox Software Market Challenges:

The global shared inbox software market is encountering challenges, primarily in terms of data security and intricacy in integration with other software platforms. An average working individual receives around 100-130 business emails per day, which majority of the time includes sensitive information related to companies that raise security concerns, such as data breaches and cyber-attacks. Moreover, large enterprises work mostly on their specialized and tailor-made software, which disables their integration with third-party software. Thus, these factors hinder the growth of the global shared inbox software market.

Global Shared Inbox Software Market Opportunities:

Advancements in software technology and expansion to other markets present significant opportunities for the global shared inbox software market. The integration of advanced technologies, such as artificial intelligence (AI), machine learning (ML), etc., with the existing shared inbox software system, will provide the users with enhanced automation and help improve their overall work efficiency and productivity. In addition, as shared inbox software are majorly used in IT industries, expanding it to other industries, such as the BFSI industry, healthcare industry, etc., will not only help to enhance these industries' communication system but also drive the growth of the global shared inbox software market.

COVID-19 Impact on the Global Shared Inbox Software Market:

The outbreak of the COVID-19 pandemic significantly impacted the global shared inbox software market. The implementation of strict lockdowns and travelling restrictions across several nations caused disruptions in supply chains and delays in software development and implementation. This factor negatively impacted the demand for software solutions, including shared inbox software. However, due to the travelling restrictions and lockdowns in almost every nation, several organizations shifted to remote work and online operations, which increased the need for communication and collaboration tools for the workers in an organization. Many organizations started to adopt shared inbox software to manage their emails and messages collaboratively. Moreover, the market witnessed the increased demand for a cloud-based deployment model for shared inbox software as cloud-based solutions provide users the easy accessibility and feasibility of their data and the utmost data security. Thus, the global shared inbox software market experienced both challenges and opportunities during the difficult time of the COVID-19 pandemic.

Global Shared Inbox Software Market Recent Developments:

• In November 2022, HubSpot, a developer of software products for customer service, sales, and inbound marketing, announced that its native integration for WhatsApp is available to all Service Hub and Marketing Hub customers at the Professional tier and above. With over two billion monthly active users, WhatsApp has emerged as the most widely used messaging platform worldwide. Teams can use the powerful data in HubSpot's CRM to communicate with customers and prospects by connecting an existing WhatsApp business account as a messaging channel to their shared inbox.

• In September 2022, Avochato, the leading provider of advanced business text messaging software, unveiled a new integration with Salesforce Marketing Cloud. This integration provided marketers the ability to text consumers through Salesforce’s Journey Builder marketing automation platform.

• In May 2022, Lockstep, an award-winning accounting software company, introduced Lockstep Inbox, the first-ever automated inbox for accounting teams. Lockstep Inbox, a free solution that is the first in the industry, eliminates paper and PDFs from your workstream and streamlines accounting workflows with a shared Accounting Inbox.

GLOBAL SHARED INBOX SOFTWARE  MARKET REPORT COVERAGE:

Global Shared Inbox Software Market Segmentation:

Global Shared Inbox Software Market Segmentation: By Deployment Type

• On-premise

• Cloud-based

Based on the deployment type, the global shared inbox software market is segmented into on-premise and cloud-based. In 2022, the cloud-based segment held the highest market share. The growth can be attributed to the increasing adoption of cloud-based solutions by both SMEs and larger enterprises due to its functionality of storing data on remote servers rather than maintaining it on physical devices, such as hard drives, USB drives, etc. In addition, cloud-based platforms provide easy data accessibility, large storage availability, and the utmost data security. 

Global Shared Inbox Software Market Segmentation: By Enterprise Size

• Small and Medium-sized Enterprises (SMEs)

• Large Enterprises

Based on the enterprise size, the global shared inbox software market is segmented into small and medium enterprises (SMEs) and large enterprises. In 2022, the large enterprises segment held the highest market share. The growth can be attributed to the growing use of shared services, including shared inbox software, by large enterprises for employee collaboration and knowledge-sharing purposes and the rising demand for e-commerce solutions. Moreover, the need for efficiently managing intricate business processes also propels this segment's growth.

Global Shared Inbox Software Market Segmentation: By Region

• North America

• Europe

• Asia-Pacific

• The Middle East & Africa

• South America

In 2022, North America held the largest share of the global shared inbox software market. The growth can be attributed to the growing use of email software among teams across various industries, such as the IT and telecommunications industry, banking, financial services, and insurance (BFSI) industry, government and public sector industry, etc., which led to the increased adoption of hosted solutions in this region. In addition, the region is home to many significant market players, such as Help Scout PBC, Hiver, Freshworks, HubSpot, GrooveHQ, etc. The region of Asia Pacific is anticipated to be the fastest-growing segment during the forecast period. The growth can be attributed to the growing adoption of cloud-based solutions by small and medium enterprises (SMEs) and large enterprises, particularly in India and China. 

Global Shared Inbox Software Market Key Players:

1. Kayako (United Kingdom)

2. Freshworks (United States)

3. Gmelius (Switzerland)

4. HubSpot (United States)

5. Zoho Corporation (India)

6. GrooveHQ (United States)

7. Hiver (United States)

8. Help Scout PBC (United States)

9. Zendesk, Inc. (United States)

10. SaaS Labs (United States)