Cancer Care Chatbots Market Size (2024 – 2030)

The global cancer care chatbot market was valued at USD 130 million and is projected to reach a market size of USD 465.81 million by the end of 2030. Over the forecast period of 2024–2030, the market is projected to grow at a CAGR of 20%. 

In its most basic form, a chatbot is a computer program that mimics and interprets spoken or written human communication, enabling people to engage with digital gadgets in the same way they would with a real person. The use of chatbots in the past was limited due to budget restraints, a lack of awareness, and a lack of knowledge. However, with economic stability and technological advancements, this market has seen rapid growth. The pandemic played a major role in the adoption of this service. In the future, with extensive research and developmental activities, this market is anticipated to hold immense potential. During the forecast period, a notable growth rate is predicted.

Key Market Insights:

The market for healthcare chatbots worldwide is expected to grow at a compound annual growth rate (CAGR) of 15.20% from its 2021 valuation of 184.60 USD million to 431.47 USD million by 2028.

Up to 90% of banking and health-related inquiries are anticipated to be handled by chatbots by 2022.

Eighty percent of individuals have interacted with chatbots at some time.

Chatbot engagement amongst consumers in healthcare stood at 22% in 2021.

According to about 74% of doctors, patients using health chatbots run the danger of self-diagnosing too frequently. To address this, chatbot responses are being improved by incorporating disclaimers and hospital references.

Cancer Care Chatbots Market Drivers:

The rising demand for patient-centric care is facilitating the expansion.

As per Statista, it is projected that there will be 18.1 million new instances of cancer worldwide in 2020, spanning all age groups and both sexes. Breast cancer accounted for 2.2 million new cases globally, making it the most common kind of cancer. These figures are expected to increase tremendously during the next decade. The burden placed on medical personnel and service providers has risen due to this growing incidence. In addition, attention to hygienic facilities is necessary to avoid any kind of infection. Eliminating these problems becomes even more advantageous with remote monitoring. Virtual patient-doctor access supports quicker diagnosis. For places without any physical clinics, this is a big help. Reducing transportation and other incidental costs also results in cost savings. Cancer Care chatbots ensure accurate diagnosis, assistance, and knowledge, which is a contributing factor to the increasing adoption rate.

Technological advancements are contributing to the success of this market.

Modern technology is being incorporated into healthcare systems to increase precision and accuracy. For the market, artificial intelligence has been a blessing. Improved tumor diagnosis, pattern recognition, and quantitative analysis are made possible by AI solutions. Data security is being handled via cloud-based solutions. Breakthroughs are being made in language, pattern recognition, and empathetic responses. Internet connectivity is being improved to guarantee equal access. The advancement of current technology is being aided by investments from a variety of organizations and other corporate organizations. Moreover, research and development efforts are helping to broaden human understanding.

Cancer Care Chatbots Market Restraints and Challenges:

Data privacy, resistance to adoption, a lack of empathy, and restricted accessibility are the major issues that the market is currently experiencing.

Protection and security of data are the major hindrances in the market. The apps contain sensitive data about patient records. Misuse and leakage of this information can result in significant losses. Secondly, since this is a new concept, a lot of people might think back and forth about using the technology. People often assume that the information is unreliable and inaccurate. Thirdly, since this has no face-to-face interaction, individuals can face loneliness and a lack of understanding from the answers provided. Furthermore, remote and underdeveloped areas might not be able to access the technology owing to internet connections and lack of awareness.

Cancer Care Chatbots Market Opportunities:

Companies in this market are continuously working on improving patient support. This involves the release of accurate information, guidance, and emotional support, leading to better patient engagement. Additionally, self-care methods and other informed decision features are being implemented. The adoption of user-friendly features is creating a broader consumer base. Secondly, wearable technologies are being given prominence to provide constant updates and support. Thirdly, technologies like data analytics are being improved to analyze and gather data regarding treatment plans. Furthermore, assistance at any time of the day is aiding the growth rate.

CANCER CARE CHATBOTS MARKET REPORT COVERAGE:

Cancer Care Chatbots Market Segmentation: By Component

• Software

• Services

Based on components, the software segment is the largest segment in the market. It holds a share of approximately 60%. This is integrated with features to make it compatible with various electronic devices like mobile phones, laptops, tablets, etc. Immense work is carried out concerning the programming data. These responses obtained are aimed at accuracy and precision. For this, various computer fields like artificial intelligence, machine learning, natural language processing, and others are used. Furthermore, it offers a premium option for all users giving access to exclusive content. This further helps in better revenue generation. However, the service segment is the fastest-growing. This category offers a diverse range of services like scheduling appointments, educational awareness, symptom reduction, remedies, and access to licensed professionals. Moreover, they prioritize a patient-centric approach. They operate 24/7 providing continuous support. Apart from this, mental health support is provided as well.

Cancer Care Chatbots Market Segmentation: By Deployment Mode

• Cloud-based

• On-premise

Based on the deployment mode, the cloud-based sector is expanding at a rate exceeding 70%, making it the largest and fastest-growing segment of the business. This flourishing is made possible by features including accessibility, scalability, affordability, flexibility, real-time data exchange, automated upgrades, security, and user-friendliness. Moreover, reputed organizations worldwide, have enforced various rules and provided investments to enhance the security of these systems.

Cancer Care Chatbots Market Segmentation: By Application

• Symptom Check

• Medical & Drug Information Assistance

• Appointment Scheduling & Monitoring

• Others

Symptom check is the largest application segment in the market. The Chatbots play a crucial role in providing medical information about symptoms related to any particular type of cancer. This knowledge is verified by licensed professionals. They help to cut down on the expenses associated with in-visit appointments and transportation. These bots ask a series of questions regarding the indications. After a careful analysis, they provide results about the same. Medical and drug information assistance is considered to be the fastest-growing application. Patients can book their appointments through a hassle-free process. Besides, there is no miscommunication involved. Meetings with the preferred doctors and hospitals are booked through this category. Furthermore, accurate and quick information about the time as well as availability is provided.

Cancer Care Chatbots Market Segmentation: By End User

• Patients

• Healthcare Providers

• Insurance Companies

• Others

Healthcare providers are the largest end users in this market. This category includes physicians, clinicians, and other healthcare organizations. They aid in the integration of technologies and software for smooth functioning. They assist with patient care, management, support, workflow, appointments, and other important services. During the forecast period, this segment is predicted to grow more. However, patients are the fastest-growing segment owing to internet connectivity, awareness, rising prevalence of cancer, need, digitalization, and cost-effectiveness. The services provided by chatbots help thousands of people with early diagnosis, recommendation of suitable treatments and drugs, and scheduling of consultations with physicians. A greater percentage of people are anticipated to use this service during the forecast period.

Cancer Care Chatbots Market Segmentation: Regional Analysis

• North America

• Asia-Pacific

• Europe

• South America

• Middle East and Africa

Based on region, North America is the largest in this market, holding a rough share of 33%. This is because of reasons like technological advancements, the presence of key players, awareness, demand, the rising prevalence of cancer, investments, infrastructure, and economic strength. Countries like the United States and Canada stand at the forefront. However, Asia-Pacific is the fastest-growing, with countries like China, India, Singapore, Japan, and Australia at the top. This is because of the growing population, governmental initiatives, emerging organizations, innovative startups, raising funds, knowledge, economic improvements, and R&D activities. This region holds an approximate share of 25%. Europe with countries like the United Kingdom and Germany is also showing rapid progress owing to the breakthroughs in AI, collaborations between companies, and research projects.

COVID-19 Impact Analysis on the Global Cancer Care Chatbots Market:

The outbreak of the virus had a positive impact on the market. Lockdown, movement restriction, and social isolation were the new norm. Hospitals were filled with patients affected by the coronavirus. Many regions faced a deficit of ventilators, beds, oxygen tanks, and other necessities. People were afraid to visit the healthcare facility to prevent any sort of contamination. This caused a shift toward digitalization. The healthcare industry has undergone numerous changes. People leaned towards online consultations, prescriptions, and other services. A lot of individuals were able to learn about the symptoms and warning signs through chatbots and other platforms. Doctors and other medical staff encouraged the use of these technologies. Besides, most of the funding was prioritized for healthcare applications, which included technological aspects as well. As per Statista, a poll conducted in December 2021 found that 56% of Chinese physicians believed that a substantially larger percentage of patients would utilize chatbots to handle their treatment in the future. Post-pandemic, the market is continuing to grow due to rising awareness and advancements.

Latest Trends/ Developments:

The companies in this market are motivated to achieve a higher market share by implementing different strategies, such as acquisitions, partnerships, and investments. Companies are also spending heavily to improve existing technologies while maintaining competitive pricing. This has further resulted in increased enlargement.

Mental health as a concept has gained immense attention over the last five years. Organizations in this market have been focusing on providing emotional and mental support which is very vital for any patient. This helps them to try to cope with their situation and hope for a positive outcome in the future.  

Key Players:

1. CancerAid

2. Paige

3. Mendel.ai

4. Woebot Health

5. Your.MD

6. IBM Watson Health

7. Ada Health

8. Sensely

9. Oncora Medical

10. Clew

In May 2023, Dave will be a conversational AI oncology mentor for cancer patients, developed by New York-based business BelongLife was launched. The program can interact with cancer patients and answer their questions on their therapeutic journey by utilizing natural language processing, machine learning, and logic learning models. It keeps track of prior messages so that discussions can continue after a pause.

In October 2021, a new interactive chatbot about women's health was launched by WHO. In honor of Breast Cancer Awareness Month, which is celebrated in October each year, the first batch of messages feature information about breast cancer. The new chatbot will provide information to users about breast cancer symptoms, treatment choices, and ways to lower one's chance of developing the disease. The chatbot was first released in English, Greek, Hungarian, Russian, and Ukrainian, but it will soon be accessible in more languages as well. Vibrant stickers featuring encouraging phrases may also be found on the platform for sharing.

In January 2021, Hospido.in launched Cancer Dost, an AI-enabled chatbot. This unbiased, cutting-edge technological tool gives patients the right advice needed for cancer therapy. It also assists physicians in guiding where to consult and which hospitals to visit when there is a curfew. Numerous cancer patients from remote cities like Arunachal Pradesh and Kashmir have benefited thus far from its internet platform.