Automated Ordering Systems Market Size (2024 – 2030)

The Global Automated Ordering System Market was valued at USD 41.74 Billion and is projected to reach a market size of USD 113.76 Billion by the end of 2030. Over the forecast period of 2024-2030, the market is projected to grow at a CAGR of 15.4%.

The Automated Ordering System enables businesses to enhance customer satisfaction by streamlining their ordering procedures. The system automates a large number of order-related operations, consisting accepting of orders, handling payments, and shipping goods. Businesses may as a result operate more efficiently and save time and money. Furthermore, the rapidly growing need for digital solutions in the food and beverage industry has caused the market for automated ordering systems to see significant growth recently. This market has grown as a result of rising e-commerce and meal delivery service demand.

The desire for digital solutions in the food and beverage industry, the use of mobile devices, and the adoption of meal delivery services are all driving the growth of the market for automated ordering systems. Two issues that the market must tackle are the uneven technology employed in automated ordering systems and the lack of awareness of their benefits. Over the future years, market expansion is predicted despite these challenges.

Global Automated Ordering System Market Drivers:

The Increasing Use of Mobile Devices is Propelling the market for Automated Ordering Systems

The market for automated ordering systems has propelled dramatically as a result of the increasing use of mobile devices like smartphones and tablets. Customers can now place online purchases more easily due to the growing use of these devices, and a great need for mobile-friendly automated ordering systems. This has caused organizations in a variety of industries, including food and beverage, retail, and healthcare, to embrace automated ordering systems that are mobile-based at a higher rate. Additionally, because mobile devices can be accessed and updated from anywhere, organizations are now better able to manage their operations eliminating the need for manual order-taking and payment processing. This has improved the ordering process' efficiency. Additionally, mobile-based automated ordering systems provide customers with real-time updates and notifications, which contributes to an increase in customer satisfaction and loyalty.

The Growing Demand for Personalized Ordering Experiences is fuelling the market growth

The rising need for convenient and personalized ordering experiences is another major factor driving the worldwide automated ordering system market. Today's consumers are more inclined to pick a company that provides a smooth and customized ordering experience over one that does not. Automated ordering platforms enable companies to learn about their clients' tastes and make recommendations that are specifically matched to them, increasing client happiness and loyalty. Customers can also choose from a variety of options and tailor their orders to meet their particular needs due to automated ordering systems. Additionally, the popularity of mobile devices has increased the ease with which clients may place online orders as well as the demand for highly customized ordering processes. This has helped the market for automated ordering systems around the world continue to expand.

Global Automated Ordering System Market Challenges:

The current market is being greatly impacted by the lack of technology standardization in automated ordering systems. This can lead to compatibility issues when businesses attempt to integrate them with their existing business processes. Furthermore, interoperability between different systems can be difficult, resulting in mistakes and delays in the ordering process. Without standards, it is difficult for businesses to evaluate and compare automated ordering systems, potentially leading to a system that does not meet their needs and decreases productivity. Additionally, expenses may be higher due to the need for On-Premises or Cloud upgrades to work with automated ordering technology.

Global Automated Ordering System Market Opportunities:

The market for automated ordering systems has a lot of room to grow in developing nations. There is a high need for automated ordering systems since the economies of many developing countries are propelling swiftly. Businesses in the sector have a fantastic opportunity to profit from this and diversify into these areas in order to escalate their market share. Significant development opportunities are provided by the expanding use of technology, improved infrastructure, and rising disposable incomes in developing nations like India, China, and Southeast Asia. These regions also have substantial populations, which can provide a sizable consumer base for automated ordering systems. Businesses in the industry can take advantage of this opportunity by growing their distribution networks, establishing regional alliances, and offering specialized products.

COVID-19 Impact on Global Automated Ordering System Market:

The COVID-19 pandemic has positively affected the market for automated ordering systems around the world. Because of the pandemic, customers are turning more and more to online purchasing and delivery as a method to avoid congested public areas and lower their chance of contracting the virus. As a result, demand for automated ordering systems has increased as companies look to improve customer satisfaction and streamline their ordering procedures . Furthermore, software automated ordering has witnessed immense growth due to social distancing norms and an increase in digital payments

However, the COVID-19 pandemicalso has had a detrimental effect on the market for automated ordering systems globally. Global supply chains have been disrupted by the pandemic, which has resulted in a shortage of the raw materials and Deployment Modes needed to make automated ordering systems. Higher expenses for producers as a result have been passed along to consumers.

Global Automated Ordering System Market Recent Developments:

• In July 2022, ScienceSoft and Genpact, a well-known US-based IT consulting and outsourcing firm, announced their new partnership with Genpact with the objective of offering first-rate IT services that enhance how businesses run for their clients.
• In January 2023, Blue Yonder was named a leader in digital supply chain transformations and omnichannel commerce fulfillment in the 2022 Gartner Market Guide for Retail Distributed Order Management Systems.
• In March 2022, Business Spend Management (BSM) expert Coupa Software (NASDAQ: COUP) received Moderate Authorization from the Federal Risk Authorization Management Program (FedRAMP).

AUTOMATED ORDERING SYSTEM  MARKET REPORT COVERAGE:

Global Automated Ordering Systems Market Segmentation:

Global Automated Ordering System Market - By Deployment Mode:

• On-Premises
• Cloud

Based on segmentation by deployment, the cloud-based segment occupies the highest share in the market owing to the cost-effectiveness, scalability, and arising popularity of cloud technology. Further, they are increasingly used by businesses for billing and payment purposes, managing and controlling inventory, and completing business operations. Moreover, recent tech reforms such as the incorporation of AI algorithms and tools have contributed to the market growth of automated ordering systems. For instance, Salesforce order management systems use automation and AI to meet the industry’s demand and determine the best cost-saving workflow. Additionally, cloud-automated ordering systems offer virtual infrastructure to businesses that help in reducing overhead costs.

On the other hand, on-premises technologies will continue to be in demand, especially in industries like hospitality where security and privacy are vital. Further, on-premise mobile ordering systems are increasingly used in restaurants for reducing staffing and boosting revenue.

The need for affordable solutions, increased technological usage, and altering consumer preferences are all anticipated to lead to an increase in the market for automated ordering systems.

Global Automated Ordering System Market - By Component:

• Software
• Services

Based on segmentation by component, the software segment occupies the highest share of the market. This software helps to track orders, manage inventory, analyze stock levels, and monitor order fulfillment statuses such as shipping and dispatching, and others. Further, they are widely used in the retail and hospitality industries.

Installation, upkeep, and support are among the services that are frequently needed for these systems. As businesses try to get the most out of automated ordering systems in terms of efficiency and cost savings, the services sector is also anticipated to expand.

Global Automated Ordering System Market - By End-User:

• Hospitality
• Retail
• Healthcare

Automated ordering systems are used by hospitality firms including hotels, restaurants, and cafes to streamline operations and increase customer satisfaction.

Automated ordering systems are used by retail companies like supermarkets and department shops to improve inventory management and cut expenses.

Automated ordering systems are also used in the healthcare sector to enhance patient care and streamline administrative tasks.

The hotel sector is anticipated to hold the greatest market share due to the industry's expanding requirement for technological solutions and the rising emphasis on enhancing the client experience. The retail and healthcare sectors are also anticipated to expand as companies try to simplify their processes.  

Global Automated Ordering System Market - By Region:

• North America
• Europe
• Asia Pacific
• Middle East
• Latin America

Based on segmentation by region, North America occupies the highest share of the market because of its well-developed technology infrastructure and widespread adoption of new technologies. Moreover, automated ordering systems are increasingly used in fast-food restaurants in the region. Moreover, a fast-food automated ordering system allows consumers to place orders and make payments without interacting with a human employee. This is possible through a website, mobile app, or a self-service kiosk. Flipdish in the USA is one such fast food automated ordering systems company that enables all services related to orders and payments to consumers. Furthermore, fast food companies such as Mcdonald’s are making use of voice-assistant-enabled ordering systems that reduce ordering chaos and delays in orders. Additionally, the integration of ordering systems with mobile applications is boosting the revenue of the fast-food giant. Apart from this, emerging technological incorporations such as face-recognition ordering systems, AI-enabled ordering systems, and others have contributed to the market growth of automated ordering systems in the region.

Predictions suggest that the Asia Pacific region will grow tremendously due to the expanding middle-class population in countries like China and India, as well as the increased disposable incomes. In addition to that, the healthcare industry such as hospitals is using these systems for the procurement of medical supplies. For instance, Medikabazaar, an Indian company that uses AI for automating hospital supply chain tasks such as monitoring stock projections, and inventory management of medical equipment, devices, and others. This helps healthcare institutions to streamline their purchasing process and save time.

The Middle East and Latin America are also likely to experience growth, though at a slower rate. Despite projections that the Asia Pacific region will gain market share shortly, North America is likely to remain at the forefront of the industry. In conclusion, the market is anticipated to expand considerably. 

 Global Automated Ordering System Market Key Players:

1. Oracle
2. SAP SE
3. Microsoft
4. Infor
5. Aptean
6. JDA Software Group
7. ShipBob
8. ScienceSoft
9. Epicor Software Corporation
10. Coupa Software