AI Chatbot Market Size, Share, Trends, COVID-19 Impact and Growth Analysis - Industry Forecast (2022 to 2027)

  • Category : Information Technology |
  • Report Code : VMR-41225 |
  • Pages: 200 |
  • Published : 2022-02 |
  • Region: Global |
  • Avilable Format : format excel,ppt, Pdf |
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Market Size Available

2021 – 2027

Base Year


Forecast Period

2022 – 2027

Regions Covered

North America, Europe, APAC, Rest of the World 



Chapter 1. Global AI Chatbot Market – Scope & Methodology                   

1.1. Market Segmentation                       

1.2. Assumptions                         

1.3. Research Methodology                    

1.4. Primary Sources                   

1.5. Secondary Sources                             

Chapter 2. Global AI Chatbot Market – Executive Summary                         

2.1. Market Size & Forecast – (2021 – 2027) ($M/$Bn)                 

2.2. Key Trends & Insights                        

2.3. COVID-19 Impact Analysis                

                2.3.1. Impact during 2022 - 2027

                2.3.2. Impact on Supply – Demand          

Chapter 3. Global AI Chatbot Market – Competition Scenario                     

3.1. Market Share Analysis                       

3.2. Product Benchmarking                      

3.3. Competitive Strategy & Development Scenario                     

3.4. Competitive Pricing Analysis                               

Chapter 4. Global AI Chatbot Market Entry Scenario                       

4.1. Case Studies – Start-up/Thriving Companies                           

4.2. Regulatory Scenario - By Region                    

4.3  Customer Analysis                               

4.4. Porters Five Force Model                 

                4.4.1. Bargaining Power of Suppliers       

                4.4.2. Bargaining Powers of Customers 

                4.4.3. Threat of New Entrants    

                4.4.4. Rivalry among Existing Players       

                4.4.5. Threat of Substitutes        

Chapter 5. Global AI Chatbot Market - Landscape                           

5.1. Value Chain Analysis – Key Stakeholders Impact Analysis                  

5.2. Market Drivers                     

5.3. Market Restraints/Challenges                       

5.4. Market Opportunities                       

Chapter 6. Global AI Chatbot Market – By Component                  

6.1. Solutions                 

                   6.1.1. Software             

                   6.1.2. Platform              

6.2. Services                   

                   6.2.1. Managed Services           

                   6.2.2. Professional Services     


                            System Integration and Implementation

                            Support and Maintenance

Chapter 7. Global AI Chatbot Market – By Deployment Type                      

7.1. On-Premise                           

7.2. Cloud                        

Chapter 8. Global AI Chatbot Market – By Channel Integration                  

8.1. Websites                 

8.2. Contact Centers                   

8.3. Social Media                          

8.4. Mobile Applications                            

Chapter 9. Global AI Chatbot Market – By End-Users                      

9.1. BFSI                            

9.2. IT and Telecom                      

9.3. Retail and Ecommerce                        

9.4. Healthcare and Life Sciences                           

9.5. Transportation and Logistics                            

9.6. Government                          

9.7. Travel and Hospitality                         

9.8. Media and Entertainment                

9.9. Others (Education, Energy and Utilities, and Manufacturing)                            

Chapter 10. Global AI Chatbot Market , By Geography - Market Size, Forecast, Trends & Insights                              

10.1. Sub-Saharan Africa                            

                10.1.1. Kenya    

                10.1.2. Nigeria  

                10.1.3. Botswana             

10.1.4. Cameroon                           

10.1.5. Democratic Republic of the Congo                            

10.1.6. Ethiopia                

10.1.7. Ghana                   

10.1.8. Lesotho                

10.1.9. Liberia                   

10.1.10. Mozambique                   

10.1.11. Rwanda                              

10.1.12. Senegal                              

10.1.13. South Africa                      

10.1.14. Tanzania                             

10.1.15. Zambia                

10.1.16. Swaziland                          

10.1.17. Rest Of Sub-Saharan Africa                        

10.2. Europe                      

                      10.2.1. Italy        

                      10.2.2. Spain      

                      10.2.3. Sverige                            

                      10.2.4. Germany                        

                      10.2.5. UK                     

                      10.2.6. France                                                             

                      10.2.7. Belgium                          

                      10.2.8. Georgia                           

                      10.2.9. Poland                             

                      10.2.10. Portugal                       

                      10.2.11. Romania                       

                      10.2.12. Switzerland                 

                      10.2.13. Netherlands                               

                      10.2.14. Rest of Europe                          

10.3. Middle East and North Africa                          

                       10.3.1. United Arab Emirates                                              

                       10.3.2. Saudi Arabia                 

                       10.3.3. Qatar                              

                       10.3.4. Egypt                              

                       10.3.5. Algeria                            

                       10.3.6. Iraq                                                  

                       10.3.7. Kuwait                            

                       10.3.8. Morocco                        

                       10.3.9. Oman                             

                       10.3.10. Pakistan                      

                       10.3.11. Palestine                     

                       10.3.12. Tunisia                         

                       10.3.13. Rest Of  Middle East and North Africa                            

10.4. Rest of the World                 

  • Primary & Secondary Sources to Collect & Validate Data

  • Utilization of Both Top Down & Bottom Up Approach

  • Holistic Research Methodology

Scope & Introductory Research

In the initial stage of research, the scope for market is defined. In order to better understanding of the market, secondary focus is on different segmentations of the market. Preliminary research involves identifying key data points related to the market under consideration to estimate the market sizes to the best extent.​

Data Collection 

Based on the scope of the market and the key data points, a number of secondary sources are considered. This data collection stage consists of a team of analysts who gather data from various secondary resources, accessing proprietary databases and primary research by reaching out to key market participants and opinion leaders. ​

Data Fusion

At this stage, collected data using several sources is arranged in structured format. The sources include industry participants, in-house models, key opinion leaders in the market ecosystem and databases. Historical data trends are established at this point, and compared to the current scenario. Based on the macro- and micro-factor prevailing in various geographies, proprietary data models are used to analyze key market countries. Key players in this market are listed based on their capabilities in revenue, sales, and development. The study also involves the identification of companies in the category of 'new entrants' and their potential effects on the market.

Data Analysis

At this stage, the analyst team moves on to understand how the market has changed over the years. The total size of the market is gathered after an study of different business segments and end-users is done. An impact research is also done to see what factors will/may influence the market in the years ahead. The effect of various variables on the industry is often taken into account when forecasting market sizes.

Verification ​

Data verification is conducted at all research levels, however this stage is dedicated to more rigorous checking of the data points. At this stage, the estimated data is triangulated with company revenues and checked with industry experts including several senior executives and key opinion leaders in the market. The data is then summarized, and the findings are derived from the same for the report. ​

Quality Assurance & Report Preparation​

Holistic research methodology is followed with combination of Top Down and Bottom Up approach to undertake the estimation and forecasting task in order to ensure quality of data. At this stage of the research process, a dedicated QA team checks the data and approves after several predefined checks. Each section is checked and questioned to make the report accurate and reliable. In case of discrepancy, a team of analysts reviews the issue, and the whole process is repeated again. That significantly improves the report's quality. After approval, all the parts of the report are brought together and is formatted by highly trained team thus making it ready to dispatch.​

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