GLOBAL ENTERPRISE KNOWLEDGE MANAGEMNET FOR ARTIFICIAL INTELLIGENCE MARKET (2026 - 2030)

The Enterprise Knowledge Management for Artificial Intelligence Market was valued at USD 4.2 billion in 2025 and is projected to reach a market size of USD 10.45 billion by the end of 2030. Over the forecast period of 2026-2030, the market is projected to grow at a CAGR of 20%.

The Enterprise Knowledge Management (EKM) for Artificial Intelligence market represents the convergence of traditional information governance with the transformative power of Generative Artificial Intelligence and Large Language Models (LLMs). Unlike legacy knowledge bases that relied on manual tagging and keyword matching, this new market is defined by "active intelligence" systems that autonomously ingest, structure, and retrieve unstructured enterprise data to power AI agents and decision-making. In 2025, the market has shifted from experimental pilots to core infrastructure. The ecosystem is vibrant but fragmented, featuring a mix of cloud hyperscalers offering integrated knowledge suites and specialized startups focusing on neural search and entity extraction. The strategic imperative has moved beyond efficiency it is now about risk mitigation. As AI becomes deeply embedded in workflows, the quality of the underlying knowledge base directly dictates the safety and accuracy of automated business operations.

Key Market Insights:

• According to McKinsey’s State of AI in 2025, 88% of organizations report regular use of AI in at least one business function—up from 78% a year prior—but the majority remain in experimentation or pilot phases rather than scaled, enterprise-wide deployment. McKinsey & Company
• Large enterprises command a massive 69.2% revenue share in 2025, primarily due to their need to manage petabytes of historical data and complex, siloed legacy systems.
• Natural Language Processing (NLP) technologies account for 38.3% of the market revenue in 2025, serving as the fundamental engine for interpreting and categorizing unstructured text.
• The Banking, Financial Services, and Insurance (BFSI) sector is the leading adopter, holding a 26.7% market share in 2025, driven by the critical need for compliance automation and real-time regulatory intelligence.
• In 2025, the volume of enterprise data generated daily has hit approximately 402 million terabytes globally, creating an urgent, non-negotiable demand for automated knowledge sorting mechanisms.
• By the end of 2025, 80% of Fortune 500 companies have integrated some form of GenAI-powered knowledge retrieval into their internal employee portals.
• Early 2025 data indicates that AI-driven knowledge management tools are reducing information search times by an average of 40% for knowledge workers, directly translating to recovered billable hours.

Market Drivers:

The primary engine propelling the market in 2025 is the universal adoption of Retrieval-Augmented Generation (RAG) architectures.

As enterprises deploy Generative AI, they have realized that off-the-shelf models are insufficient without access to proprietary, real-time company data. "Hallucinations" where AI invents facts are a critical liability. To solve this, companies are rushing to build robust Knowledge Management pipelines that can feed accurate, cited, and up-to-date context to their AI models. This has transformed Knowledge Management from a "nice-to-have" archival function into a mission-critical layer of the AI tech stack, necessary for any reliable automated workflow.

A secondary but equally powerful driver is the rise of "Agentic AI" autonomous software agents capable of performing multi-step tasks.

For an AI agent to successfully "onboard a new employee" or "resolve a complex customer claim," it needs unfettered access to fragmented information scattered across emails, CRMs, cloud drives, and chat logs. Traditional siloed databases prevent this. Consequently, there is a massive market push to deploy "Neural Search" and "Knowledge Graph" technologies that connect these disparate data islands. This unification allows AI agents to "reason" across the entire enterprise memory, driving demand for platforms that can ingest and link diverse data formats instantly.

Market Restraints and Challenges:

The most significant restraint in 2025 is the "Garbage In, Garbage Out" paradox. While AI can process data at scale, it cannot fix fundamentally poor-quality, outdated, or contradictory legacy data. Many enterprises are finding their historical data is too messy to be safely indexed, leading to stalled implementation timelines. Additionally, Data Privacy and Sovereignty concerns are creating friction. Organizations are hesitant to feed sensitive intellectual property or PII (Personally Identifiable Information) into vector databases that might be accessible to broad AI models, creating a complex challenge around permissioning and "knowledge partitioning" that slows down enterprise-wide rollout.

Market Opportunities:

A massive opportunity lies in "Autonomous Knowledge Curation." There is an untapped market for systems that use AI not just to read knowledge, but to maintain it—automatically archiving obsolete documents, flagging contradictions between policy files, and prompting subject matter experts to update stale records. Another burgeoning area is "Multi-Modal Knowledge Retrieval." As video and audio become standard enterprise communication formats (via recorded meetings and tutorials), platforms that can transcribe, vectorise, and make video content as searchable as text will capture significant market share, unlocking the "dark data" currently trapped in multimedia files.

GLOBAL ENTERPRISE KNOWLEDGE MANAGEMNET FOR ARTIFICIAL INTELLIGENCE MARKET

Market Segmentation:

Segmentation by Type:

• Semantic Search
• Vector Database
• Knowledge Graphs
• Intelligent Document Processing (IDP)
• Question Answering Systems

Vector Database is the fastest-growing type. This growth is explosive because vector databases are the native "storage format" for Generative AI. To make corporate data understandable to an LLM, it must be converted into numerical vectors. The rush to build RAG applications is driving unprecedented demand for specialized high-performance vector stores.

Intelligent Document Processing (IDP) remains the most dominant type. Despite the hype around new tech, the foundational need to digitize, OCR (Optical Character Recognition), and extract structured data from millions of invoices, contracts, and PDF forms remains the largest revenue generator, serving as the entry point for most knowledge management initiatives.

Segmentation by Distribution Channel:

• Direct Sales (B2B)
• Cloud Marketplaces (AWS, Azure, GCP)
• Value-Added Resellers (VARs)
• System Integrators

Cloud Marketplaces are the fastest-growing channel. The ease of procurement—where an engineer can spin up a vector database instance on AWS or Azure with a single click and bill it to an existing enterprise agreement—is streamlining adoption. This "product-led growth" motion is bypassing traditional lengthy sales cycles.

Direct Sales (B2B) remains the most dominant channel. Given the complexity of integrating Knowledge Management systems with sensitive internal data infrastructure, large enterprises still prefer high-touch, consultative sales engagements with vendors who can provide bespoke security assurances and implementation roadmaps.

Segmentation by Organization Size:

• Large Enterprises
• Small & Medium Enterprises (SMEs)

Small & Medium Enterprises (SMEs) are the fastest-growing segment. The democratization of AI tools means that smaller firms can now access enterprise-grade semantic search capabilities via SaaS APIs without needing a massive IT team. This lowers the barrier to entry, allowing SMEs to compete on efficiency.

Large Enterprises are the most dominant segment. Their sheer volume of accumulated data (decades of records) and the complexity of their organizational structures make them the primary buyers. They are the only entities with the budget and the "pain" scale that justifies multi-million-dollar investments in comprehensive Knowledge Graphs.

Segmentation by Application:

• Customer Support & Service
• Employee Onboarding & HR
• Legal & Compliance
• Research & Development (R&D)

Research & Development (R&D) is the fastest-growing application. In sectors like Pharma and Engineering, AI-driven knowledge management is being used to scour decades of test data and academic papers to accelerate discovery. The high value of shortening product development cycles drives aggressive investment here.

Customer Support & Service is the most dominant application. Deflecting support tickets by empowering chatbots with accurate knowledge base access provides an immediate, calculable ROI. This clear business case makes it the first and largest area of deployment for most companies.

Market Segmentation: Regional Analysis:

• North America
• Europe
• Asia-Pacific
• Middle East & Africa
• Latin America

North America dominates the market with a 38.9% share in 2025. This leadership is anchored by the presence of Silicon Valley's tech giants who are both the creators and primary consumers of these technologies. The region's aggressive early adoption of GenAI in the corporate sector sustains this lead.

Asia-Pacific is the fastest-growing region, projected to expand rapidly due to digitization initiatives in Japan and South Korea, and the massive scale of data generation in China. The region's focus on mobile-first and digital-native enterprise ecosystems is driving a leapfrog effect in adopting AI-first knowledge tools.

COVID-19 Impact Analysis:

The long-term legacy of COVID-19 on this market was the permanent fracturing of the physical office, which destroyed the "watercooler" method of knowledge sharing. Remote work forced organizations to digitize informal knowledge. The pandemic proved that without a digital, accessible central brain, a distributed workforce crumbles. This trauma created a permanent budget line item for Knowledge Management. In 2025, the market is still benefiting from this shift, as "hybrid work" requires asynchronous information retrieval tools that serve employees across different time zones without human intervention.

Latest Market News (2025):

• January 2025: NTT DATA officially launched its "Smart AI Agent" platform. This new solution integrates advanced RAG capabilities to allow multi-agent collaboration, specifically targeting the automotive and manufacturing sectors to streamline complex data retrieval tasks.
• December 2024: Nomura Research Institute announced a strategic "AI Co-Creation" partnership with Microsoft Japan. The initiative aims to deploy GenAI-based knowledge management systems across 100 distinct enterprise projects, training 500 specialists to manage these new data workflows.
• June 2025: Amazon introduced "DeepFleet," a generative AI foundation model designed for industrial logistics. The system optimizes the knowledge management of robot interactions in fulfillment centers, demonstrating a move of KM technologies into physical industrial automation.

Latest Trends and Developments:

A major trend in 2025 is the concept of "Data Ubiquity," where knowledge management is no longer a destination (a portal you visit) but a utility layer embedded in every app. "Copilots" in Word, IDEs, and CRMs now proactively surface context-aware knowledge without user queries. Another critical development is "Governance-First Architecture." Vendors are now building "permission-aware" vector indices that respect complex enterprise access control lists (ACLs) at the atomic level, ensuring that an AI agent never summarizes a confidential document for an unauthorized user.

Key Players in the Market:

• OpenText Corporation
• ServiceNow, Inc.
• SAP SE
• Salesforce Inc.
• Atlassian Corporation
• Microsoft Corporation
• International Business Machines Corporation (IBM)
• Amazon Web Services, Inc.
• Google LLC
• Coveo Solutions Inc.
• Lucidworks
• Sinequa
• KMS Lighthouse
• NICE
• Verint Systems